Frequently Asked Questions (FAQ)

General Questions

What makes B-Brite toothbrushes special?
B-Brite toothbrushes are designed to make brushing fun and stress-free, especially for kids who need a little encouragement. With features like flashing lights or sound timers, they help children brush for the right amount of time – no nagging needed. Available in both manual and electric versions.
Are B-Brite toothbrushes suitable for all ages?
Our brushes are designed for children aged 3 and up, but many older kids (and even grown-ups!) love them too. They’re a great way to build better brushing habits for the whole family.
Where can I buy B-Brite products?
You can shop online via major retailers like Amazon and at selected pharmacies across the UK.
Are B-Brite toothbrushes safe?
Absolutely. All our toothbrushes are made from safe, non-toxic, and BPA-free materials. You’ll find more details on our Product Safety page.

Do you offer free delivery?
Yes! We currently offer FREE UK delivery on orders from £10 GBP. Orders under £9.99 have a flat delivery rate of £2.95.
How long does delivery take?
We post all UK orders via Royal Mail, and most arrive within 3–5 working days. Orders placed on TikTok Shop are delivered by Evri, as part of TikTok’s own service.
Do you deliver internationally?
Not just yet — but we’re working on it! We plan to start delivering to the United States in 2025. Join our email list to be the first to know when international delivery goes live. In the meantime.
Can I track my order?
To keep costs low for families, we don’t offer tracking on UK orders sent via Royal Mail. Delivery is usually quick, but if your order hasn’t arrived within 7 working days, just let us know and we’ll help right away.
What should I do if my order doesn’t arrive?
Please contact our support team at info@bbrite.co. We’re here to help and will make sure your issue is sorted as soon as possible.
Do you offer discounts?
Yes! Save up to 10% when you buy multi-packs of 2 or more toothbrushes. Get 10% off your first order when you sign up for our newsletter We also run occasional deals and bundles, so keep an eye out!

What’s your return policy?
We offer a 30-day return policy. Items must be in their original, unopened packaging with bristles untouched. For more details, visit our Returns page.
Do B-Brite toothbrushes come with a warranty?
Yes – every toothbrush is covered by a 1-year warranty against manufacturing defects. If something’s not right, email us at info@bbrite.co. Full details are on our Warranty page.Warranty page.

How does the flashing or sound timer work?
Just press the button to activate the timer. The light or sound will run for about two minutes – guiding your child through the recommended brushing time.
How often should we replace the toothbrush?
We recommend replacing the toothbrush every 2 months, or sooner if the bristles become frayed.
Can I replace the batteries in my toothbrush?
Electric toothbrush models come with replaceable batteries, and instructions can be found in the user manual. However, our manual toothbrushes do not have replaceable batteries due to choking hazard concerns. For safe battery removal, a screw is required, and instructions are provided on the packaging that comes with each toothbrush.

How can I contact B-Brite?
You can reach us at info@bbrite.co for any inquiries or support.
I’m a shop – can I sell B-Brite toothbrushes?
We’d love to hear from you! Please visit our B2B website at bbrite.net to find out more.
I’m a creator – can I collaborate with B-Brite?
Yes! We love working with parents, educators, and content creators. Head over to our Collab Page to get started.

We’re here to make brushing easier, safer, and more fun for families everywhere. Got more questions? Don’t hesitate to get in touch!